🌸 ORCHID GALLERY

🛍️ Perfume Return, Exchange & Refund Policy

At Orchid Gallery, we are committed to providing our customers with genuine, high-quality perfumes. Every order is carefully inspected and securely packed before dispatch. 💎✨

🔒 1. Return Conditions

Due to the nature of fragrance products and hygiene considerations:

✅ Returns are accepted only for unused, unopened, and factory-sealed perfumes, where permitted by applicable UAE law and marketplace policies.

🚫 Opened, sprayed, tested, or used perfumes cannot be returned or exchanged, except where required by applicable law.

📦 Returned products must be in their original condition, including the perfume bottle, box, seal, labels, accessories, and original packaging.

⏰ 2. Return Request Period

Customers must request an eligible return within 7 days of delivery, unless a longer period is required by applicable law or the relevant marketplace policy.

🚚 3. Return Shipping Fee – AED 20

💰 For returns requested due to customer preference, wrong selection, change of mind, or any reason not caused by an error or confirmed defect on the part of Orchid Gallery, the customer will be responsible for the return shipping fee of AED 20.

📦 Return Shipping Fee: AED 20

This fee covers the courier cost of returning the product to Orchid Gallery, where permitted by applicable law and marketplace policy.

⚠️ If the wrong product was sent by Orchid Gallery or the product has a verified defect or delivery-related damage, return shipping charges will be handled according to applicable UAE law and the relevant marketplace policy.

🚨 4. Damaged, Defective or Incorrect Products

If you receive:

🔸 A wrong product
🔸 A broken perfume bottle
🔸 A leaking perfume
🔸 A defective product
🔸 A product damaged during delivery
🔸 An item different from what you ordered

please contact us within 24 hours of delivery, whenever possible.

📸 Please provide clear photos/videos of the product, packaging, shipping package, and delivery label so that we can properly investigate the issue.

📦 5. Delivery Damage

We carefully inspect and securely pack every order before dispatch. 🛡️📦

If your order is damaged during transportation, please keep all original packaging and shipping materials until the case has been reviewed.

Please do not discard the damaged packaging, as it may be required for a courier or marketplace claim.

🔍 6. Return Inspection

All approved returns are subject to inspection after the product is received.

Where legally permitted, a return may be rejected if the product:

❌ Has been opened or used
❌ Has been sprayed or tested
❌ Has a broken or removed seal
❌ Is missing its original packaging
❌ Has been damaged after delivery
❌ Shows signs of tampering, alteration, or misuse

💰 7. Refund Policy

For approved returns, the refund will be processed after the returned product has been received and inspected.

💳 Refunds will normally be issued through the original payment method or the applicable marketplace payment system.

Any return shipping fees or other applicable charges will be handled in accordance with applicable UAE law and marketplace policies.

🌹 8. Fragrance Preference

Perfume is a personal-choice product. Different customers may have different preferences regarding scent, intensity, longevity, or performance.

Once a perfume has been opened, sprayed, tested, or used, it cannot generally be returned simply because the customer does not like the fragrance, except where required by applicable law.

🎥 9. Unboxing Video Recommendation

For your protection, we strongly recommend recording a continuous unboxing video when opening your order, particularly for high-value purchases. 📹

An unboxing video can help both the customer and Orchid Gallery investigate any delivery-related issue or damage claim.

🤝 10. Fair & Transparent Service

At Orchid Gallery, we value our customers and aim to resolve genuine issues fairly and professionally. ❤️

All return, exchange, and refund requests are subject to verification and will be handled in accordance with applicable UAE consumer-protection laws and the terms and conditions of the marketplace through which the order was placed.

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📍 Contact Orchid Gallery

🌸 ORCHID GALLERY
📍 Shop: Sharjah Gold Souq, Central Market, Al Majaz 1, Sharjah, UAE
📞 Mobile / WhatsApp: +971 52 842 9988

💖 Thank you for choosing Orchid Gallery!

We appreciate your trust and look forward to serving you with genuine perfumes and excellent customer service. ✨🌸