Shipping policy

 

🌸 ORCHID GALLERY

🚚 Shipping Policy

 

At Orchid Gallery, we aim to provide a smooth, reliable, and secure delivery experience. We carefully pack every order to help ensure that your products arrive safely. 📦✨

📦 1. Order Processing

We aim to process orders as quickly as possible.

🕒 Orders are generally processed within 1–2 business days, subject to product availability, payment confirmation, order verification, public holidays, and high order volumes.

🚚 2. Shipping & Delivery

Once your order has been processed and dispatched, it will be delivered through our delivery partners or courier services.

Delivery times may vary depending on the delivery location, courier availability, public holidays, weather conditions, and other circumstances beyond our reasonable control.

🇦🇪 3. Delivery Within the UAE

We offer delivery services within the United Arab Emirates. 🇦🇪

Customers must provide accurate and complete delivery information, including:

  • Full Name

  • Mobile Number

  • Complete Delivery Address

  • Building or Villa Number

  • Area and City

Incorrect or incomplete information may result in delivery delays.

💰 4. Shipping Charges & Free Shipping

🚚 Standard UAE Delivery Charge: AED 20

🎁 FREE SHIPPING on orders of AED 1,000 or more! ✨

Customers who make a purchase with a total order value of AED 1,000 or above may qualify for Free Standard Shipping within the UAE.

Important:

  • Free shipping applies to eligible orders with a total purchase value of AED 1,000 or more.

  • Free shipping applies to standard delivery within the UAE only.

  • Any special delivery requirements or additional courier charges may not be included.

  • The applicable shipping charge will be displayed at checkout.

📞 5. Customer Availability

Customers are responsible for ensuring that they, or an authorized person, are available to receive the order.

Please ensure that your mobile number is correct and reachable.

If delivery cannot be completed due to:

❌ Incorrect address
❌ Incorrect phone number
❌ Customer unavailable
❌ Refusal to accept delivery

the order may be delayed, returned, or subject to additional delivery charges.

🔄 6. Failed Delivery & Returned Orders

If an order is returned to Orchid Gallery due to an incorrect address, incorrect phone number, customer unavailability, repeated unsuccessful delivery attempts, or refusal to accept the order, additional delivery or re-delivery charges may apply.

📦 7. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information may take some time to become active after shipment.

🚨 8. Damaged or Incorrect Orders

We carefully inspect and securely pack orders before dispatch. 🛡️📦

If you receive a damaged, broken, leaking, or incorrect product, please contact us as soon as possible.

📸 We may request clear photos or videos of:

  • The product

  • Original packaging

  • Shipping package

  • Delivery label

  • The damaged area

Please keep all original packaging until the matter has been reviewed.

🎥 9. Unboxing Recommendation

📹 For your protection, we strongly recommend recording a continuous unboxing video when opening your order.

This can help us investigate delivery-related damage, missing items, or incorrect product claims.

⚠️ 10. Delivery Delays

Delivery delays may occasionally occur due to circumstances beyond our reasonable control, including:

🚚 Courier delays
🌧️ Weather conditions
🎉 Public holidays
📦 High shipping volumes
⚠️ Unexpected operational issues

We appreciate your patience in such situations.

🔒 11. Delivery Responsibility

Customers are responsible for providing accurate delivery information.

Once an order has been successfully delivered to the address provided by the customer, delivery confirmation may be used as evidence of successful delivery.

Nothing in this policy limits any customer rights that cannot legally be excluded under applicable UAE law.

🔄 12. Changes to This Shipping Policy

Orchid Gallery may update this Shipping Policy from time to time.

Any updates will be published on our website.

📞 Contact Orchid Gallery

🌸 ORCHID GALLERY

📞 Mobile / WhatsApp: 050 202 8135
📍 Shop Address: Gold Souq Central Market, Shop No. 26, 27 & 29, Block No. 3, Sharjah, United Arab Emirates 🇦🇪

💖 Thank you for shopping with Orchid Gallery!

We appreciate your trust and are committed to providing quality products and reliable delivery service. 🌸✨